Help Center
Q&A
Everything you need to know before and after you order — shipping, returns, drops and product fit.
What does OddDrop sell?
OddDrop curates design-led anime phone cases, character headphones and customizable tech accessories. Explore lenticular motion designs, DIY shaker cases and display-based accessories. Customization is available only where the selected product and option offer it.
Where do orders ship from, and how long do they take?
Orders ship from China within 7 days and typically arrive within 2 weeks. These are general estimates, not a guaranteed arrival date. We email your tracking number once your order ships.
Where do you ship, and is shipping free?
Shipping is available to supported destinations, not every country. Orders over US$39 qualify for free shipping except to Canada and New Zealand. Enter your delivery address at checkout to check availability and the actual shipping fee.
How do I choose a phone model or customize a product?
Choose the exact phone model and style offered by the product selector. Other Model or Contact Us requires confirmation before ordering. For custom options, follow that product’s image-submission instructions; a lenticular print does not let you upload new artwork.
Can I return or exchange my order?
Unused items in original packaging qualify for returns within 30 days of delivery. Return shipping is paid by the customer. Custom items and opened blind boxes have different eligibility unless defective. Contact service@odddrop.com for instructions or help with damaged or incorrect items.
Where can I find new products and buying advice?
Browse New Arrivals for the latest additions, and OddDrop Guides for model selection, lenticular artwork, DIY shaker kits and headphone setup. Check the individual product for current options, availability and destination-specific pricing.
How do I track my order?
We email your tracking number once your order ships. Use the Track order page or contact service@odddrop.com with your order number if you need help.
Which payment methods do you accept?
All major credit and debit cards, plus PayPal, Apple Pay and Shop Pay — through Shopify's secure, encrypted checkout.